Return & Refund Policy
At Coco & Co a brand by The House of Disha, we value your trust and want you to be fully satisfied with every purchase. While we work hard to ensure each garment is carefully crafted, inspected, and packaged, if you are not entirely happy, our Return & Refund Policy makes the process simple and transparent.
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1. Eligibility for Returns & Exchanges
• You may request a return or exchange within 4 days of receiving your order.
• Returned products must be:
o Unworn, unused, and unwashed.
o With all original tags, labels, and packaging intact.
o Free from stains, perfume, or signs of wear.
• Items that do not meet the above conditions will not qualify for return or refund.
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2. Non-Returnable Products
For hygiene and safety reasons, certain categories cannot be returned or exchanged:
• Accessories (hairbands, clips, socks, etc.).
• Personalized or custom-altered garments.
• Clearance or final-sale items marked as non-returnable on product pages.
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3. Return Methods & Charges
• Pickup arranged by us: A ₹99 flat return fee will be deducted from your refund.
• Self-shipping option: You may courier the product directly to our warehouse at your own cost. The return address will be shared over email once your request is logged.
• Please ensure self-shipped returns are packed securely. We recommend using a trackable courier service. The Company is not liable for lost or damaged self-shipped returns.
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4. Exchanges
• Exchanges are subject to stock availability in the requested size or product.
• If an exchange is unavailable, you will receive either a refund or store credit.
• Exchange shipping is free for the first replacement if due to our error (wrong/defective product).
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5. Refund Process & Timelines
• Once the returned item reaches our facility, it undergoes a quality check (QC).
• After QC approval, refunds are processed as follows:
o Prepaid orders: Refunded to the original payment method within 5–7 working days.
o Cash on Delivery (COD) orders: Refunded as store credit or via bank transfer (details to be provided by you).
• Refund timelines may vary depending on banks, holidays, or technical delays.
6. Defective, Damaged or Wrong Product
• If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery at support@cocoandco.in with photographs/videos of the issue.
• We will arrange a free pickup and replacement/refund in such cases.
7. Alterations
• We provide minor alterations at a nominal additional cost upon request.
• To request alterations, email us at support@cocoandco.in with your order number and garment details.
• Altered products are not eligible for returns or refunds (except in case of manufacturing defects).
8. Cancellations
• Once an order is placed, it cannot be cancelled.
• If you placed an order by mistake, you must email us at contact@cocoandco.in within 1 hour of placing the order. Our team will review and assist you if the order has not yet been processed.
• Once shipped, orders cannot be cancelled and must follow the standard return process.
9. Shipping Costs & Refund Adjustments
• Shipping charges paid at checkout (if any) are non-refundable, except where the Company is at fault (defective/wrong item).
• Return shipping costs (₹99 pickup fee or self-ship expenses) are borne by the customer unless the product delivered was defective/incorrect.
10. Important Notes
• Products returned without initiating a request via our support team may not be processed.
• Repeated returns from the same customer may result in account suspension at the Company’s discretion.
• Refunds will be made only after QC approval. Items failing QC will be shipped back at your cost.
11. Governing Law & Jurisdiction
This Return & Refund Policy shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Aurangabad, Maharashtra.
12. Contact for Returns & Refunds
If you have any queries or require assistance:
📧 Email: support@cocoandco.in
📞 WhatsApp/Phone: +91- 8485870545
